Here is a problem submitted to the Blog Clinic by Vanessa (not her real name) who is a landlord:
I have a new tenant waiting via a new agent. My old tenant left a few days ago, but has damaged the property and left it filthy. I cannot afford to have a delay – and may lose my new tenant. My old agent is insisting that any work or cleaning has to be agreed by the tenant, before it goes ahead. But he is now abroad and unlikely to be bothered to get back to us anytime soon.
Surely I can arrange to get the cleaning done myself? I have taken photos as evidence.The deposit will then be withheld in due course…?
It would be interesting to know whether the old agents would have a different attitude if they were the ones supplying the new tenant!
So long as you have clear evidence to show the damage done by your former tenant, I don’t see any reason why you should not get the cleaning done and the new tenant in.
If you are looking to claim against the deposit you will need to prove the condition of the property at the time of the old tenants departure AND prove that this was worse than when they went in. I hope your old agent has a valid inventory form signed by the old tenant.
If not, then this may be another reason why they are so anxious that any work is agreed …