Here is a question to the blog clinic from Caroline who is a tenant
I have a question about keys, I hope you can advise please.
My husband and I have started renting a house with our children, who are all over the age of 16 and therefore need their own keys.
The house is large (5 bedrooms) and there are a total of 7 doors which can be locked yet we were only given one set of keys. We asked our agent to cut some more ages before we moved in, but they told us that they were too busy and the landlord had the other set so we would have to do it ourselves.
Cutting 7 keys for 5 people is very expensive (we didn’t cut all of them for the kids – just the main doors) but the agent is refusing to pay us back saying they only have to provide one set of keys per tenancy. For a 5 bedroom house, that seems utterly ludicrous, so are they talking nonsense?
I understand your frustration but so far as I am aware this is not covered by any specific law. It will be a matter for negotiation between you and the landlord (through the landlords agents).
So if the agents had agreed on behalf of the landlord that you would get more than one set of keys they would be obliged to provide this. However they did not.
On the other hand, the keys you have cut belong to you, so at the end of the tenancy I see no reason why you should not insist on being re-imbursed before you return them to the agents.
What does anyone else think?