To sign up for the Landlord Law Newsletter (and get a free guide)>> Click Here

Tag Archives: unlawful eviction

My landlord changed the locks while I was abroad

Locked outHere is a question to the blog clinic from Lisa (not her real name) who is a tenant:

I am a tenant renting a flat, In October I had to travel overseas for family reasons for three weeks. When I came back at 9pm on a Friday there was a notice on the door saying that the locks had been changed.

I called the number on the notice but only got through to a message saying the office was closed until Monday. I called the emergency number for my agent but I was told that I would have to change the locks myself, they seemed to think I had simply locked myself out. I had nowhere to stay so I had to check into a hotel for three nights.

I called the number on Monday morning and was told that the mortgage company had taken legal custody of the flat and they were now my landlord. The keys were with a new agent in town and I could have them if I took in some ID and proof I lived at the property.

I was told that the locks had been changed because letters and notices had been sent to the flat but I hadn’t responded, I found the letters in my mailbox but I was abroad when they arrived.

I eventually collected the new keys from the agent and when I entered the flat the water and electric had been turned off. There was red and white tape over everything including the toilet and I had to wait another day for a plumber to come and sort it out, which meant I had to spend another night in the hotel.

The whole situation was extremely stressful and cost me a huge amount of money, if I didn’t have my credit card I don’t know what I would have done.

I have tried to claim the money back by contacting the new agent but this has been refused, I was sent a patronising letter which blamed me for abandoning the flat for three weeks.

I have been told that it is illegal to change the locks without permission from the courts, is this true and does it mean I am entitled to some compensation for my ordeal?

This is a shocking case.  You are quite right, neither your landlord nor the mortgage company were entitled to do this to you.

Three weeks is not an excessive time to be away from the property and the fact that you had failed to respond to correspondence does not justify changing the locks – when clearly your possessions were all there and you had not vacated.

I assume also that you were not in arrears of rent.

You should be entitled to claim compensation.  I also think that the landlord – or in this case the mortgage company who have taken possession of the property – are liable to prosecution.

Probably the best thing to do is to contact a firm of solicitors who do housing work and see if they would be prepared to act for you on a no win no fee basis.  You should be entitled to claim back all your expenses and compensation for the distress and inconvenience suffered by you.

Prosecutions are normally done by Local Authority housing enforcement officers.  You may want to have a word with the your Local Authority about this.

Unlawful eviction – does the punishment fit the crime?


Whether a recent fine of a landlord who attempted to forcibly evict his tenant law year is right compared with fines for beds in sheds type offencesContinue Reading

E is for Eviction

E is for eviction

Eviction of tenants is a tricky topic. I look at some of the regulation and procedures that landlords need to follow before eviction their tenantsContinue Reading

Squatter law – if at first you don’t succeed …


Today (1/9/12) the new squatters law comes into force. “At last!”  landlords up and down the country are saying – “at last I can get the police in and get rid of those pesky squatters!” Except … It was something the police had power to do anyway – so presumably the only reason for thisContinue Reading

Four essential things for landlords to check if a tenant vacates without warning

Moving out

If a tenant vacates without notice, here are four things for a landlord to check to see if it is safe to repossess the propertyContinue Reading

Has this landlord re-entered the property illegally?


Here is a question to the blog clinic from Georgina who is a landlord My question is have a changed the lock unlawfully and gained possession of my property? Back in November I was given a possession order by the county court and the bailiff were due to come in about 2 weeks ago. DueContinue Reading

When can the landlord change the locks after s21 notice ends?

Implied surrender

Jeff’s tenant is no longer living at the property and owes rent. Can he go in at the expiry of the section 21 notice and change the locks?Continue Reading

The Landlord Law Blog from Tessa Shepperson

Tessa is an English lawyer specialising in residential landlord and tenant law.

Legal Services

Legal services are provided via Tessa's online service Landlord Law. Some advice services are provided by Tessa, other legal services are provided by specialist housing firm Anthony Gold.


The purpose of this blog is to provide information, comment and discussion. Although Tessa, or guest bloggers, may from time to time, give helpful comments to readers' questions, these can only be based on the information given by the reader in his or her comment, which may not contain all material facts. Any comments or suggestions provided by Tessa or any guest bloggers should not therefore be relied upon as a substitute for legal advice from a qualified lawyer regarding any actual legal issue or dispute.

Nothing on this website should be construed as legal advice or perceived as creating a solicitor-client relationship (apart from the Fast Track block clinic service - so far as the questioners only are concerned).

Guest bloggers

Please note that any opinion expressed by a guest blogger is his or hers alone, and does not necessarily reflect the views of Tessa Shepperson, or the other writers on this blog.

Other websites from Tessa

Lodger Landlord | School for Landlords | Google+ | Your Law Store | Google | Landlord Law facebook page | Tenancy Agreements Manual | How to Evict Your Tenant website | the Which Tenancy Agreement Guide | Landlords Tips | Tenants Tips