Fast Track blog clinic terms and conditions
Please read these carefully before completing the instruction form. These terms and conditions do not affect your statutory rights.
1. I, Tessa Shepperson will be the person doing your ‘fast track’ advice. I am a specialist landlord & tenant lawyer and trade as Landlord Law.
2. If you are unhappy about the advice, please let me know. Note that I have a formal complaints procedure which you can read about >> here.
3. These terms and conditions relate to the Landlord Law Blog clinic advice service which is on a fixed fee basis. The ‘blog clinic’ advice service is for fairly brief answers to questions which are published on the Landlord Law blog as a ‘blog clinic’ post. Members of the public can then comment on the post and provide further help and guidance.
4. So far as anyone other than myself submitting a comment to your advice post is concerned, they will be doing this for no payment and as a gesture of good will. It is therefore a condition of submitting a question to this service that you agree that that you will not hold them responsible for any losses or problems you may experience as a result of their comments
5. It is possible that you may be eligible for free advice via the Legal Services Commission or you may have legal expenses insurance, so please check whether this applies to you.
6. The fixed fee for the blog clinic advice service is payable in advance, via the payment page you will be taken to after completing the instruction form. This is the only method of payment accepted for the blog clinic service.
7. The Blog Clinic Fast Track advice service is provided on the basis that I will publish a blog post answering your landlord and tenant law related question within 14 days of submission of your question or refund your payment. Whether or not the question is answered will be at my absolute discretion. All refunds will be made via refunding the payment made by you online.
8. Under the Consumer Contracts Regulations you have the right to cancel and receive a full refund for up to 14 days after you have sent your instruction form. and if this is done your fee will be refunded to you without any deductions. However if you wish to cancel after that time, or if you tick the box confirming that you waive your rights under the Consumer Contracts Regulations and wish me to start work before the end of the 14 day period, but then change your mind, your fee will only be refunded at my discretion.. No payment will be refunded in any event after the advice post has been published on the blog.
9. I will provide advice and legal services to you with reasonable skill and care and I acknowledge that (subject to the other exclusions and limitations in these Terms) I will be liable to you for losses, damages, costs or expenses (“Losses”) caused by my wilful default.
10. My responsibility shall only extend to the advice and services I provide on matters upon which you have actually instructed me. I rely upon you for the accuracy of the information and/or documentation you provide. I will not be liable to you for any Losses caused wholly or in part by the provision by you of false, misleading or incomplete information or documentation or due to the acts or omissions of any persons other than my firm or arising from any cause beyond my reasonable control.
11. Your rights in respect of any breach on my part in respect of work done by me for you, shall only be enforceable if notice in writing giving all material details of any claim shall have been given to me within two years of the date the instruction form is emailed to me.
12. My liability, whether to you or any third party, in contract or tort or under statute or otherwise shall exclude, any indirect or consequential economic loss or damage (including loss of profits) suffered by you or any third party arising from, or in connection with, the advice provided, however the indirect or consequential economic loss or damage is caused, including my negligence but not my wilful default.
13. Nothing in this section of these terms shall impose on me any liability of any kind or for any amount which I would not have but for this section. Nothing in this section of these terms shall have the effect of restricting my liability in respect of any kind of loss, damage or liability which cannot or must not be excluded or limited under English law.
14. Nothing in this agreement shall benefit any third party and the Contracts (Rights of Third Parties) Act 1999 shall not apply.
15. Under the Proceeds of Crime Act 2002 I may be obliged, without reference to you, to make a disclosure to the National Criminal Intelligence Service (see www.ncis.co.uk) unless it is information received so that advice may be given about it or unless it comprises the advice itself (privileged information). I therefore reserve the right to give such NCIS notices as I deem appropriate without notice to or discussion with you.
16. This site complies with the principles of the data Protection Act 1998 when dealing with all data received from visitors to the site. Data consists of people commenting on the site, clients using the paid for blog clinic advice, our mailing list, our membership list and the various cookies used to collect data for use by Google Analytics and other stats services. All information is collected lawfully and in accordance with the Data Protection Act 1998. Data is only used for the purposes described in the TJ Shepperson entry on the Data Protection Register. You can find out more about cookies from AboutCookies.org, an information site provided by OUT-LAW, part of international law firm Pinsent Masons.
17. You consent to our keeping and using personal information provided by you for our own purposes, for example for contacting you with details of information which we believe may be of interest to you, and for compiling statistics for our records. We will not pass any information we hold about you to any organisation outside TJ Shepperson Solicitors without your consent, unless we are obliged to do so by law. However, should you instruct us to do any legal work for you, you will thereby be authorising us to disclose any relevant information about you if this is required by or is a normal consequence of the work we are doing.
18. Under the Data Protection Act you may request details of personal information we hold about you. Please send any such requests to us at the address given above. We are entitled to charge an administration fee for this not exceeding £10.00 at our discretion. If you believe that any information we hold about you is incorrect or incomplete, please let us know and we will amend our records.
19. If there is anything here with which you are not happy please let me know, otherwise I shall proceed on the terms set out above.
20. Note that I am not a regulated solicitor, however my firm carries professional indemnity insurance.
21. The agreement between us is subject to English law and you agree to submit to the exclusive jurisdiction of the English courts in connection with any dispute hereunder whether in contract or in tort and I reserve the right to bring legal proceeding in the English courts or the courts elsewhere at my discretion.