Sean Hooker is the Head of Redress for the Property Redress Scheme (PRS). He is a Qualified Adjudicator (ACIArb), CEDR Accredited Mediator and has a Professional Award in Ombudsman and Complaints Handling Practice (Queen Margaret University and Ombudsman Association).
Following a long career in the insurance industry, Sean set up and ran the dispute resolution and adjudication service for an authorised tenancy deposit scheme before moving and setting up the ombudsman office at the Property Redress Scheme.
A Government approved scheme, backed by legislation, the Property Redress Scheme is one of only two organisations that property agents must join to deal with their unresolved complaints.
Sean is involved with many bodies and forums and is frequently consulted on future changes and reforms in the sector by Government and the industry. He has written numerous articles and blogs on the property sector, appears regularly on podcasts, webinars and at live events, as well as television and radio.
The Property Redress Scheme is a consumer redress scheme authorised by the Department for Communities and Local Government (DCLG) and by the National Trading Standards Estate Agency Team to offer redress to consumers of lettings, property management and estate agents.
It is also open to other property professionals to show they are committed to providing excellent customer service.