Introducing TDS
The Tenancy Deposit Scheme TDS are a big part of the Landlord Law Conference. They supported us for our first conference last year and are continuing as our lead sponsors this year.
Most of you will know who they are, but if you don’t, here’s a bit about them:
TDS is an industry owned and government approved tenancy deposit protection scheme for the residential lettings market. We’re not for profit and don’t have any shareholders. This means that any surpluses can be put back into the business to improve the service for our members.
We support our members to meet their legal obligations to protect tenancy deposits and allow them to retain control of the deposits so they can better manage the end of tenancy process. Where tenancies end in dispute we can provide a free and high quality adjudication service.
This enables our members to focus on their core business of letting homes successfully, safe in the knowledge that deposits are properly protected and disputes can be handled. Through our expert advice, education and training services we help our members minimise disputes, keep their customers happy and drive down the cost of deposit protection.
So there you are. Thats TDS. One of the nicest organisations on the planet.
TDS and the Landlord Law Conference
TDS have been enormously supportive to the Landlord Law Conference and last year’s event would not have been the success it was without their help.
Not only did they pay us a generous sponsorship fee and help promote the event for us, their Head of Adjudications, Mike Morgan stepped in at the last minute, when the published speaker fell ill and was unable to attend, and did one of the best talks of the day!
He will be back again this year talking about adjudications, what you need to do, and giving us some ‘howlers’ from their case files.
For their part TDS are also happy with the association
“We are delighted to continue our association with the Landlord Law Conference. With over 27,000 landlords using TDS, we understand the difficulties they face and this event is a great forum to better understand the law.”
Ben Beadle, Director of Customer Relations
Award winning service and training
As well as doing the actual deposit protection and adjudication work, TDS also do a huge amount of training themselves.
In particular they have a comprehensive four part training program around deposit protection and dispute resolution which is widely used by letting agents up and down the country
They have also won several awards including the prestigious Customer Service Excellence award.
MIke Morgan and his team will be on hand at the Conference to answer any questions you may have about their service or deposit issues generally.
To find out more about the Landlord Law Conference visit www.lllconf.com.
I suppose when someone is paying your rent you will say “One of the nicest organisations on the planet.”
I have had a horrendous time with the DPS, they keep you waiting for ages on 0844 numbers at 25p a minute and are in my opinion incompetant.
I don’t expect you will approve this comment, but if you don’t it really devalues you and an independent source of information.
The post is about TDS, not the DPS which is an entirely separate organisation.
So far as TDS is concerned, they have been extraordinarily helpful to us and supportive of our conference, way more than I expected.
I have always found everyone I have come across to be polite and pleasant.
I was also impressed by the Deposit Guard scheme they developed with the RLA and the care that they took to ensure that landlords have help to comply with the sometimes confusing regulations.
However in defence of the DPS, although I know some poeple have had difficulties, when I have occasionally drawn something to their attention they have always dealt with it in an honourable way.